I promise that I will *never* buy anything from newegg again.
Though this is being resolved by tp-link, there is still open communications with newegg, and they are really getting on my nerves....
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Hello --------,
Case# XDT0000000-------
Order# ----------
Thank you for contacting Newegg.
Both V1 & V2 are basically the same, the only difference is the firmware. Here is the download link for V2’s firmware, http://www.tp-link.us/products/details/?categoryid=&model=Archer+C7#down. If you are interested in V2, may we suggest that you purchase it online.
If you have any further questions or concerns please reply directly to this email, or contact us by phone at 800-390-1119 between 8:30am to 5:30pm. Thank you for your time and patience regarding this matter. Have a great day!
Thank you,
Yolanda Cantu
Customer Retention
T 800.390.1119
24/7 Live Chat
www.newegg.com www.newegg.ca www.neweggbusiness.com www.neweggflash.com
Description: cid:image001.png@01CEB3B8.6A7AA520
Confidentiality Notice: This communication is only for the person(s) named above. Unless otherwise indicated, it contains information that is confidential, privileged or exempt from disclosure under applicable law. If you are not the person(s) named above, or responsible for delivering it to that person(s), be aware that disclosure, copying, distribution, or use of this communication is strictly PROHIBITED. If you have received this communication in error, or are uncertain as to its proper handling, please immediately notify us by telephone and mail the original to us at the above address.
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Pretty hilarious.
That's the part of newegg that is supposed to be responsible for keeping customers HAPPY. Not pissing them off and driving them away.
1) Misrepresentation of the product,
2) Possible lack of research,
3) DEFINITE lack of qualification in responding,
4) "may we suggest that you purchase it online" ????!?!?!?!!? SERIOUSLY???!?!
************* I DID PURCHASE IT ONLINE!!!!!! ***************
(Last edited by definesinsanity on 10 Apr 2014, 20:40)