Hi,
In general , we would not arrange the replace in this situation because it is considered Man-made damage.
Best regards,
Mary
HooToo® Customer Service Representative
--------------------------------------------------------------------------------
Company: SunvalleyTek Group.
Add: 46724 Lakeview BLVD Fremont, CA 94538
Web: www.hootoo.com<http://www.hootoo.com>
<http://www.hootoo.com>1-888-456-8468
--------------------------------------------------------------------------------
________________________________
From: Max Hopper
Sent: Tuesday, August 30, 2016 7:08:39 AM
To: Hootoo_Support
Subject: Re: Return TM-04
Hello.
HooToo will replace / refund when a customer changes the program?
Thank-you.
-----Original Message-----
From: Hootoo_Support
Sent: Tuesday, August 30, 2016 1:18 PM
To: Max Hopper
Subject: Re: Return TM-04
Hi,
Thanks for your reply.
Sorry to tell you that it cannot operate other system not from HooToo and in
general , tripmate may be defective.
Thanks for your attention on our product!
Best regards,
Mary
HooToo® Customer Service Representative
--------------------------------------------------------------------------------
Company: SunvalleyTek Group.
Add: 46724 Lakeview BLVD Fremont, CA 94538
Web: www.hootoo.com<http://www.hootoo.com>
1-888-456-8468
--------------------------------------------------------------------------------
From: Max Hopper
Sent: Monday, August 29, 2016 5:34
To: Hootoo_Support
Subject: Re: Return TM-04
Hello.
I removed the HooToo program and now the TM-04 does not operate with my new
program. The HooToo guarantee is OK when the customer installs software not
from HooToo?
I want not a problem to create when HooToo Service discovers my action and
to be honest.
Thank-you.
-----Original Message-----
From: Hootoo_Support
Sent: Monday, August 29, 2016 12:28 PM
To: Max Hopper
Subject: Re: Return TM-04
Hi,
Sorry for the late reply.
Did you want the previous system? But sorry to tell you that we have no the
previous system. If you don't a replace one , we would be willing to
arranged 80% refund to you. If you accept it please send us your order #.
If I misunderstand your meaning ,please tell us what we can do for you.
Best regards,
Mary
HooToo® Customer Service Representative
--------------------------------------------------------------------------------
Company: SunvalleyTek Group.
Add: 46724 Lakeview BLVD Fremont, CA 94538
Web: www.hootoo.com<http://www.hootoo.com>
1-888-456-8468
--------------------------------------------------------------------------------
From: Max Hopper
Sent: Monday, August 29, 2016 1:49
To: Hootoo_Support
Subject: Re: Return TM-04
Hello?
-----Original Message-----
From: Max Hopper
Sent: Thursday, August 25, 2016 11:43 AM
To: Hootoo_Support
Subject: Re: Return TM-04
Hello.
The unit was not defective and working OK when operating system was
original. Now, using OpenWrt (not HooToo) operating system the unit does not
operate.
Thank-you.
-----Original Message-----
From: Hootoo_Support
Sent: Thursday, August 25, 2016 11:26 AM
To: Max Hopper
Subject: Re: Return TM-04
Hi,
Thanks for your reply.
Because you replace the operating system. It may be defective,so we would
arrange a replacement for you. Would you please send us your address and
order#?
Have a nice day
Best regards,
Mary
HooToo® Customer Service Representative
--------------------------------------------------------------------------------
Company: SunvalleyTek Group.
Add: 46724 Lakeview BLVD Fremont, CA 94538
Web: www.hootoo.com<http://www.hootoo.com>
1-888-456-8468
--------------------------------------------------------------------------------
From: Max Hopper
Sent: Wednesday, August 24, 2016 5:43:35 AM
To: Hootoo_Support
Subject: Re: Return TM-04
Hello?
-----Original Message-----
From: Max Hopper
Sent: Tuesday, August 23, 2016 11:00 AM
To: Hootoo_Support
Subject: Re: Return TM-04
Hello.
The TM-04 was working until I replaced the operating system with OpenWrt
(open source software - https://wiki.openwrt.org/toh/hootoo/tripmate-nano).
Resetting the device was attempted but please consider that the HooToo
firmware has been removed.
Now I want HooToo to replace the device.
Best regards.
-----Original Message-----
From: Hootoo_Support
Sent: Tuesday, August 23, 2016 10:46 AM
To: Max Hopper
Subject: Re: Return TM-04
Hi,
Thanks for you reply.
If it is within warranty period (12 months )and it is defective, we would
arrange a replacement for you.
You mentioned that it cannot emit the ssid for you, would you please try to
reset it with needle-like thing on long press 15~30 seconds?
If it still cannot work for you, please send us your order # and address.
Have a nice day
Best regards,
Mary
HooToo® Customer Service Representative
--------------------------------------------------------------------------------
Company: SunvalleyTek Group.
Add: 46724 Lakeview BLVD Fremont, CA 94538
Web: www.hootoo.com<http://www.hootoo.com>
1-888-456-8468
--------------------------------------------------------------------------------
From: Max Hopper
Sent: Tuesday, August 23, 2016 1:19
To: Hootoo_Support
Subject: Re: Return TM-04
Hello.
Before proceeding further, please confirm that HooToo will refund / replace
my TM-04 on which I have replaced the HooToo firmware with OpenWrt (the
device is physically undamaged and within the warranty period).
Many thanks!
-----Original Message-----
From: Hootoo_Support
Sent: Tuesday, August 23, 2016 8:57 AM
To: Max Hopper
Subject: Re: Return TM-04
Hi Max,
Thanks for contacting us!
Would you please send us your order # so that we can provide you more
assistance?
Please feel free to contact us if you have any questions.
Have a nice day :-D
Best regards,
Mary
HooToo® Customer Service Representative
--------------------------------------------------------------------------------
Company: SunvalleyTek Group.
Add: 46724 Lakeview BLVD Fremont, CA 94538
Web: www.hootoo.com<http://www.hootoo.com>
1-888-456-8468
--------------------------------------------------------------------------------
From: Max Hopper
Sent: Monday, August 22, 2016 9:58
To: Hootoo_Support
Subject: Return TM-04
Hello.
I want to return a TM-04 that I flashed / updated with OpenWrt software for
a refund. Now it does not emit a wireless BSSID.
Thank-you